Privacy Policy

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

1.2 Definitions

For this Privacy Policy:

• Website refers to Pollo API, accessible from https://api.pollo.ai/.
• Account means a unique account created by You to access our Service or parts of our Service.
• API Key means a unique credential issued to you to authenticate requests to our API Services.
• Company (referred to as either "the Company," "We," "Us" or "Our" in this Agreement) refers to Pollo API.
• Cookies are files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website, among its many uses.
• Device means any device that can access the Service, such as a computer, a cellphone, a digital tablet, or any device on which the App can be installed.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the AI-powered API platform and related tools we offer, including video generation, image generation, and AI automation capabilities, accessible through the Website or API endpoints.
• Third-party Social Media Service refers to any website or social network through which a User can log in or create an account to use the Service.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2.1 Types of Data We May Collect

While using Our Service, we may ask you to provide us with certain personally identifiable information. This may include, but is not limited to:

2.1.1 Personal Data

While using Our Service, whether through the Website or the App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• Social Media Information
• Web Cookies
• API Keys and usage data (request logs, rate-limit metrics, and usage statistics)
• Content Data: text prompts, uploaded images or videos, and generated outputs submitted through the API
• Technical data, such as IP address, browser type, and device information collected automatically when you visit the Website

2.1.2 Information from Third-Party Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook
• Twitter

If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal Data that is already associated with your third-party account, such as your name, your email address, your activities, or your contact list. This applies regardless of whether you interact with these services through the Website or the App.

2.1.3 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of Our Service.

2.2 Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service on both the Website and the App.
• To manage Your Account and API Keys: to manage your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• To manage Your requests: To attend to and manage Your requests to Us.
• To provide developer and customer support.
• To provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
• For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, as well as evaluating and improving our Service, products, services, marketing, and your overall experience.

2.3 Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen security or to improve the functionality of our API Service, or when we are legally obligated to retain it for longer time periods. This applies to data gathered from both the Website and the App.

2.4 Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete your information at any time by signing in to Your Account and visiting the account settings section. You may also contact us to request access to, correct, or delete any personal information that you have provided to Us.

2.5 Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

You are responsible for securing your API Keys and account credentials.

6.1 Prohibited Content

We prohibit the following types of content:

• Illegal Content: Any content that promotes, facilitates, or engages in illegal activities, including but not limited to fraud, violence, or the sale of illegal goods or services.
• Harmful Content: Content that incites hatred, violence, or discrimination based on race, religion, gender, sexual orientation, terrorist-related material, sensitive political content, or other protected characteristics.
• Explicit or Adult Content: Pornographic, excessively violent, or otherwise inappropriate content, including depictions of sexual abuse, child exploitation, or animal cruelty.
• Intellectual Property Infringement: Content that infringes upon the copyrights, trademarks, or other intellectual property rights of others.
• False or Misleading Content: Content that is intentionally false, misleading, or deceptive, particularly when presented as factual.
• Privacy Violations: Content that discloses personal information without consent or invades someone's privacy.
• Hate Speech: Content that promotes hatred, discrimination, or hostility towards individuals or groups based on protected characteristics.
• Harassment and Bullying: Content that targets individuals or groups with the intent to harass, threaten, or bully.
• Self-Harm and Suicide: Content that promotes or glorifies self-harm, suicide, or other dangerous behaviors.
• Spam and Malware: Spam, content containing malware, or content intended to phish, scam, or harm users.
• Impersonation: Content that impersonates individuals, organizations, or entities misleadingly or deceptively.
• Prohibited Uses: Using our services for any illegal or prohibited purposes, including but not limited to illegal gambling, spreading viruses, or interfering with our services.

6.2 Additional Restrictions for AI-Generated Content

• No unauthorized use of another person's likeness, voice, or biometric data
• No deepfakes or impersonation intended to mislead, defraud, or manipulate
• No use of sensitive personal data as input unless legally permitted and user-authorized
• No misleading presentation of AI-generated content as factual, human-made, or endorsed by any real person or organization
• No generation of content involving minors in sexual, exploitative, abusive, or dangerous contexts.